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SBI Clerical Exam 2011 - Marketing & Computer Knowledge

993 December 2, 2010  Bank Exams

SBI Clerical Exam Questions

1. Among the following which business organization has the widest scope?

  1. Departmental Store
  2. Super Bazaar
  3. Chain shops
  4. Mail order business houses
  5. Ration shops

2. If a hair dryer manufacturer, is focusing on customer satisfaction, it will find that what consumers really want is

  1. more watts
  2. more speed
  3. higher heat settings
  4. attractive hair
  5. None of these

3. Who said that "Decision is the selection from among alternatives of a course of actions"?

  1. Marshal
  2. Koontz and O’Donnel
  3. Earnest Dale
  4. Pankaj Parasher
  5. Amartya Sen

4. Consumer information sources are

  1. Personal source and commercial source
  2. Public source
  3. Experimental source
  4. All of the three above
  5. Only (A) and (B)

5. Which of the following forms the highest share in household savings in India?

  1. Deposits
  2. Currency
  3. Share and Debentures
  4. Real estate
  5. Physical asset

6. According to product life cycle theory, the profit is maximum in

  1. Developed stage
  2. Early stage
  3. Matured stage
  4. Declined stage
  5. None of these.

7. In the context of globalization, BPO means

  1. British Petroleum Organisation
  2. British Passport Office
  3. Budgeting Process Orientation
  4. Business Process Outsourcing
  5. Business Process Orientation

8. The long term objective of marketing is

  1. Customer satisfaction
  2. Profit maximisation
  3. Cost cutting
  4. Profit maximisation with customer
  5. None of these.

9. Which of the following expresses Maslow’s Motivation Theory best?

  1. Importance of motivation of customer development
  2. Why people are driven by particular need at particular times
  3. Where human needs are arranged in a hierarchy
  4. All of these.
  5. Only (B) and (C)

10. Consumer Day is observed on

  1. 15th March
  2. 31st March
  3. 1st April
  4. 5th April
  5. 7th July

11. Find the true statement:

  1. Marketing is a waste of the employee’s time
  2. Marketing is not required in India due to its vast population
  3. Marketing involves additional work
  4. Marketing involves team work
  5. Marketing is not required today due to IT advancement.

12. For, effective marketing, the sales men should have which of these qualities?

  1. Creativity
  2. Team spirit
  3. Motivation
  4. Effective communication skills
  5. All of these

13. When you desire to promote a customer, who of the following is a customer as defined by a bank?

  1. A person regularly visiting bank
  2. A person regularly getting bank drafts issued
  3. A person regularly maintaining a loan/deposit account
  4. A person regularly getting bank drafts encashed
  5. A person functioning as agent for a person maintaining a deposit account.

14. The Trad1tional Marketing style involves

  1. Telemarketing
  2. Digital Marketing
  3. Indirect Marketing
  4. Direct Marketing
  5. All of these

15. Which among the following is not included in fringe benefits available to an employee?

  1. Old age survivors’ benefits
  2. Pensions
  3. Gratuities
  4. Both (A) and (B)
  5. None of these.

16. Which of the following means of communication is most popular media skill for propaganda among the people?

  1. Magazines
  2. Television
  3. Radio
  4. Outdoor exhibition
  5. None of these.

17. Good selling skills involves

  1. Alertness
  2. Knowledge of competition
  3. Perseverance
  4. Empathy
  5. All of these

18. Transaction Marketing means

  1. Marketing only to strangers
  2. More selling of goods
  3. Doing banking transactions
  4. All of these.
  5. None of these

19. Marketing is required for

  1. Boosting production
  2. Contacting customers on the Net
  3. Indirect Marketing
  4. Direct Telemarketing
  5. None of these

20. Which among the following is not an example of convenience goods?

  1. Tea
  2. Coffee
  3. Soap
  4. Tooth paste
  5. Umbrella in rain season

21. Which of the following are types of sound files?

  1. LOG files
  2. OAT files
  3. WAV files
  4. DRV files
  5. None of these

22. Which of the following can you use to add times to the slides in a presentation?

  1. Microsoft Graph
  2. Microsoft Table
  3. Microsoft Excel
  4. Microsoft Word
  5. None of these

23. Which view in PowerPoint can be used to enter speaker comments?

  1. Normal
  2. Slide show
  3. Slide sorter
  4. Notes page view
  5. None of these.

24. Which is the best view for getting your thoughts for a presentation out on the computer?

  1. Outline view
  2. Slide sorter view
  3. Notes page view
  4. Slide view
  5. None of these

25. Which option in Power Point allows to carry slides from one computer to another?

  1. Save as
  2. Save and Go
  3. Pack and Go
  4. Web and Go
  5. None of these

26. What is backup?

  1. Adding more components to your network
  2. Protecting data by copying it from the original source to a different destination
  3. Filtering, old data from the new data
  4. Accessing data on tape
  5. None of these

27. Network components are connected to the same cable in the ________ topology.

  1. star
  2. ring
  3. bus
  4. mesh
  5. mixed

28. What is the term used for unsolicited e-mail?

  1. newsgroup
  2. usenet
  3. backbone
  4. flaming
  5. spam

29. What type of program controls the various computer parts and allows the user to interact with the computer?

  1. Utility software
  2. Operating system
  3. Word processing software
  4. Database program
  5. None of these

30. Which of the following is true?

  1. Byte is a single digit in a binary number
  2. Bit represents a grouping of digital numbers
  3. Eight-digit binary number is called a byte
  4. Eight-digit binary number IS called bit
  5. None of these

31. What the process of copying software programs from secondary storage media disk is called?

  1. Configuration
  2. Download
  3. Storage
  4. Installation

32. Which process checks to ensure the components of the computer are operating and connected properly?

  1. Booting
  2. Processing
  3. Saving
  4. Editing
  5. None of these.

33. How can the user determine what programs are available on a computer?

  1. Checking the hard disk properties
  2. Viewing the installed programs during the booting process
  3. Checking the operating system for a list of installed programs
  4. Checking the existing files saved on the disk
  5. None of these.

34. The subsystem of the kernel and hardware that operates to translate virtual to physical addresses comprises

  1. Process Management Subsystem
  2. Memory Management Subsystem
  3. Input/output Management Subsystem
  4. All of these
  5. None of these

35. Which of the following computer language is a mathematically oriented language used for scientific problems?

  1. FORTRAN
  2. COBOL
  3. LISP
  4. PROLOG
  5. APPLE

36. Which of the following types of table constraints will prevent the entry of duplicate rows?

  1. Primary Key
  2. Unique
  3. Null
  4. Foreign Key
  5. None of these

37. Which type of switching uses the entire capacity of a dedicated link?

  1. Circuit switching
  2. Virtual Circuit Packet Switching
  3. Datagram Packet Switching
  4. Message Switching
  5. None of these

38. The ________ is a device that connects n inputs to its outputs.

  1. Crosspoint
  2. Crossbar
  3. Modem
  4. RAM
  5. None of these

39. The sharing of a medium and its path by 2 or more devices is called

  1. Modulation
  2. Encoding
  3. Line discipline
  4. Multiplexing
  5. None of these

40. Array is a

  1. linear data structure
  2. non-linear data structure
  3. complex data structure
  4. simple data structure
  5. None of these

SBI Clerical Exam - Answers

  1. D
  2. D
  3. B
  4. D
  5. E
  6. A
  7. D
  8. D
  9. D
  10. A
  11. D
  12. E
  13. A
  14. D
  15. E
  16. C
  17. E
  18. D
  19. E
  20. E
  21. C
  22. A
  23. A
  24. A
  25. C
  26. B
  27. A
  28. E
  29. A
  30. C
  31. C
  32. A
  33. D
  34. B
  35. A
  36. A
  37. C
  38. C
  39. D
  40. A
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